FAQ

Everything people ask before booking a call.

Grouped by topic. Click a question to jump; email hello@keepyoursite.com if yours isn't here.

Process

What actually happens after I book a kickoff call?

Three meetings. That's the whole process.

  • Kickoff (15 min) — we look at your live site together, confirm we can handle it, and book your handoff call for 5–7 days later. No payment, no commitment.
  • Handoff (30 min) — we screen-share your converted site side-by-side with your live Squarespace or Wix site. You decide if it's right. If yes, you pay and we send you the files. If not, you walk away — no charge.
  • DNS move (30 min) — we help you set up your free hosting account and point your domain at it. We record this call so you have a reference. Your site is now fully yours.

Total turnaround: 7–10 days from kickoff to a live site on your own hosting.

What if you can't convert my site?

We check before any work starts. The kickoff call includes a quick scan of your live Squarespace or Wix site, and if it has features we can't handle yet — commerce checkout, members-only pages, embedded booking, custom backend code — we tell you on the call. You walk away, no charge, no awkward email later.

What if I don't like the converted site at handoff?

You walk away. No charge. The whole point of the handoff meeting is that you see the converted site side-by-side with your live site before any money changes hands. If something looks off, we'll discuss whether we can fix it on the spot — if we can, we will. If we can't, you keep your current platform and we keep our files.

How long does it take from start to live?

7–10 days from kickoff to a live site on your own hosting. The conversion itself takes 1–3 days; the rest of the window is your handoff call and the natural 24–72 hour DNS propagation after we move your domain. We under-promise the timing on purpose — most jobs finish on the early end.

Pricing

What does it cost?

One-time price based on site size, confirmed on the kickoff call:

  • $199 Light — small portfolios, up to ~20 pages, under 50 MB media
  • $299 Standard — typical Squarespace or Wix site, up to ~50 pages, under 500 MB media
  • $399 Heavy — larger sites, deep galleries, up to ~1 GB media
  • Custom quote — over 1 GB or unusual setups

See the full pricing page for what each tier includes and 3-year savings math.

When do I pay?

At the handoff meeting, only after you've seen your converted site running side-by-side with your live Squarespace or Wix site. No deposit, no card-on-file, no upfront fee. If the handoff doesn't go well, you don't pay. This is the whole point of the model — you only pay when you can see what you're paying for.

What does it cost to run my site after?

For most Squarespace- or Wix-sized static sites with under ~10,000 monthly visitors, a free hosting account (Vercel, Netlify, Cloudflare Pages) handles it for $0. A domain from Porkbun or Namecheap is typically $10–15/year. So a typical setup runs about $15/year all-in — versus $200–600/year on Squarespace or Wix. We set up the hosting account with you on the DNS-move call.

Do I pay you again next year?

No. One-time charge at handoff and that's it. No subscription, no recurring billing, no "annual maintenance" fee. After the DNS-move call you own everything — files, hosting account, domain. If you ever want a second conversion later (say you redesign on Squarespace or Wix and want to move again), it's a new one-time job.

Scope

What kinds of sites can you handle?

Marketing sites, portfolios, agency sites, restaurants, venues, professional services, blogs, landing pages — anything that doesn't need a live backend. We handle custom fonts, image galleries, responsive layouts, contact forms, analytics, mobile layouts, and most embedded third-party widgets (SaturnCal, YouTube, Instagram, etc.).

We've done up to ~300 pages in a single job, which covers virtually every Squarespace or Wix site we've seen.

What can't you handle?

Things that need a live backend:

  • Stores and checkout (Squarespace Commerce, Wix Stores)
  • Password-gated member areas
  • Built-in booking and scheduling (but you can keep an embedded SaturnCal / Acuity iframe)
  • Wix Events, Wix Pricing Plans, Wix Bookings

We check for these on the kickoff call before any work starts. If your site has them, we'll tell you on the call and you walk away — no charge.

How accurate is the conversion?

For most brochure-style Squarespace and Wix sites, the converted site comes out visually identical to the live original. The handoff meeting is specifically so you can confirm this side-by-side before paying. If something is meaningfully off and we can't fix it, you walk away. The guarantee is built into the workflow, not just into the marketing copy.

After

How do I edit my site after?

Your site is a folder of HTML files. You open one in TextEdit or Notepad, change the words, save, and drag the folder to your hosting dashboard to publish. We have a step-by-step guide at /how-to-edit-your-site with the full workflow. Most owners update their site once or twice a year (new menu, opening hours, swap a photo) and that flow covers all of it.

What happens to my contact form?

We rewire it on handoff. Squarespace and Wix form submission endpoints won't work anymore (they pointed at their servers), so we replace it with Formspree's free tier (50 submissions/month) or a comparable service. Form looks identical to your visitors; submissions get emailed to you directly. We set this up before the handoff so it's working when you see it.

What about my newsletter signup?

If you used Mailchimp, Klaviyo, or any other third-party email service, the embed keeps working — it talks to their servers, not Squarespace's or Wix's. If you used the platform's built-in newsletter, we'll help you migrate to Mailchimp's free tier (or similar) on the kickoff call so the move is ready by handoff.

What if something breaks later?

Email us. We don't sell ongoing support packages, but the files are simple enough that most "broken" things are a one-line fix. For the first 30 days after handoff, anything that's our fault (a bug in the converted site, not a thing you accidentally deleted) we fix for free. After that, hand the folder to any web developer in the world — it's plain HTML, anyone can work on it.

Do you keep my files on your servers?

We keep a copy of your converted site for 30 days after handoff in case you need a re-download or run into trouble. After that we delete it. We don't run any backup service, we don't archive your content long-term, and we don't share your files with anyone.

SEO

Will my SEO break when I move?

No. If anything it gets better. Here's why:

  • We ship a fresh sitemap.xml with your converted site, listing every page. Submit it to Search Console once and Google finds everything.
  • robots.txt is included too, pointing at the sitemap.
  • We rewrite every <link rel=canonical> and og:url for your new domain so social shares and search engines don't think you're duplicating your own content.
  • The exported HTML is often much lighter than what Squarespace or Wix served, which nudges Core Web Vitals up and can modestly improve rankings.

The one thing we can't control is the move itself: while DNS propagates, there's usually a 24–48h window where Google re-crawls. That's normal for any domain change and typically resolves on its own.

Will my Google Search Console data follow me?

Yes. Search Console data is tied to your domain, not the platform. Once we move your domain to the new hosting, verify the same property in Search Console (the DNS-TXT method is easiest — we walk you through it on the DNS-move call), resubmit the sitemap, and your history follows you.

Do I need redirects from my old URLs?

No if you keep the same domain — we preserve the original site's URL structure exactly, so every old link keeps working. If you're also changing domain at the same time, we'll set up a redirect from the old domain on the DNS-move call.

About

Who built this?

KeepYourSite was built around one idea: if you already made the website, you should be able to keep it without renting it forever. The concierge service is a small one-person operation focused on doing each conversion well rather than scaling fast — which is also why we cap how many we take a week.

Still unsure?

Book a 15-minute kickoff call. We'll look at your site together, confirm we can handle it, and answer anything else you want to know. No payment, no commitment.